Terms of Service

1. Agreement and service operator

These Terms of Service ("Terms") govern your use of Genify at genify.chat and its related services (the "Service"). By creating an account, purchasing a product, or using the Service, you agree to these Terms, our Acceptable Use Policy, Privacy Policy, and Refund Policy.

Genify is an independently operated service and brand based in China (the "Operator," "we," "us," or "our"). It is operated by an individual, not a separate incorporated entity. Use the contact details below for service and privacy questions.

Genify is an independently operated creation platform. It provides a custom interface to third-party artificial intelligence models and related infrastructure. Model and company names belong to their respective owners. Unless we state otherwise, Genify is not affiliated with, sponsored by, or endorsed by those model creators.

You must be legally capable of entering into this agreement in your jurisdiction. If you use Genify for an organization, you confirm that you are authorized to accept these Terms for that organization.

2. Accounts and security

You must provide accurate information, protect your login credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity submitted through your account. You may not sell, share, transfer, or sublicense your account or API credentials.

3. Service availability

The Service is provided on an "as is" and "as available" basis. AI models, settings, prices, processing times, and availability may change. Outputs are probabilistic, so Genify does not guarantee that a result will be accurate, unique, fit for a particular purpose, or free from third-party claims. Review every output before relying on, publishing, or using it commercially.

4. Your content and generated output

You retain any rights you hold in prompts, uploads, and other materials you submit. You grant Genify a limited, worldwide, royalty-free license to host, copy, transmit, process, and temporarily store that material only as needed to operate, secure, and improve the Service, enforce our policies, and comply with law.

Subject to applicable law and the terms of the relevant model provider, Genify does not claim ownership of the outputs created for you. You are responsible for confirming that you have the rights and permissions needed for your inputs and intended use of each output.

5. Content safety and acceptable use

Upload a real person's photo or voice only when it is your own or the depicted or recorded person has expressly authorized the intended processing. Uploading someone else's photo or voice without their consent is prohibited. That permission does not permit face swaps, removal of clothing, fabricated intimate interaction, or fabricated real-person speech or actions, even when labeled AI-generated. These restrictions apply to still images as well as video and voice; see AUP sections 7 and 9.

You must follow our Acceptable Use Policy. In particular, you may not use Genify to create or facilitate:

• pornographic, NSFW, explicit, or sexually suggestive content;
• sexual content involving minors, or any exploitation or endangerment of minors;
• non-consensual intimate imagery, face swaps, deepfakes, deceptive impersonation, or other face manipulation;
• unlawful, fraudulent, harmful, abusive, hateful, or rights-infringing content; or
• attempts to evade content moderation, security controls, usage limits, or credit accounting.

Genify automatically scans prompts before generation and scans generated images or videos before they can be displayed or downloaded. Only an explicit allow decision proceeds. AI model providers may perform additional checks under their own safety policies. We may block, review, or remove content; restrict features; or suspend an account when reasonably necessary to enforce these rules. If a task is rejected after provider submission, the credit result follows the failed-generation rules below.

6. Third-party services

Genify relies on third parties for AI generation, authentication, payment processing, email, analytics, and storage. Your use of an integrated model or hosted payment page may also be subject to that provider's terms. We are not responsible for a third party's independent services, availability, or policy decisions.

7. Subscriptions, credits, and payments

Plans and renewal

Genify offers free access, paid subscriptions, and one-time credit packs. By providing a payment method and subscribing to a paid plan, you expressly authorize the seller identified at checkout to charge that payment method on a recurring monthly or yearly basis for the displayed subscription price and applicable taxes. This authorization remains in effect until you cancel. Paid subscriptions renew automatically at the end of each billing period unless cancelled. The price, currency, billing interval, included credits, seller, and applicable taxes are shown before checkout.

When Waffo Pancake is identified at checkout, Waffo is the online reseller, legal seller, and Merchant of Record for that transaction. Waffo provides hosted checkout, processes payment details, calculates and collects applicable transaction taxes, issues transaction documents, and handles payment fraud, disputes, chargebacks, and payment-method refunds under its Terms and Privacy Policy. Transactions completed through another checkout provider are processed under the seller and provider terms shown at that checkout. Genify supplies the Service and receives the order and subscription information needed to activate and support your purchase. Genify does not directly receive or store complete payment-card details.

Credits

• Subscription credits refresh monthly on the applicable subscription anniversary and do not roll over. Monthly plans refresh after successful renewal payment. Annual plans receive their included credits monthly during the prepaid annual term.
• Credit-pack credits are granted after a successful one-time purchase and do not expire while the account remains available, subject to these Terms.
• Daily free credits reset at 00:00 UTC and cannot be carried forward.

Credits are a limited license to use Service features. They are not money, stored value, or transferable property, and cannot be sold, transferred, or redeemed for cash.

Plan changes and cancellation

Plan changes are available only when the option is shown in account settings. A supported change is scheduled for the displayed effective date, while the existing plan remains active until then. If no plan-change option is shown, cancel the current subscription and start a different plan after the paid period ends. Genify will not represent an unsupported change as scheduled.

You may cancel from the subscription-management link in your Genify account, which opens the available billing portal. Cancellation stops the next renewal; it does not end access immediately or automatically refund the current billing period. Your current plan remains active until the end of that paid period.

Refunds and billing issues

First-time subscriptions and wholly unused credit packs may qualify for a refund within 7 days. Duplicate or incorrect charges, qualifying extended outages, and mandatory statutory rights are also covered. Used subscription periods and used credits are otherwise generally non-refundable. Eligibility and request instructions are provided in our Refund Policy.

Failed generations and credit returns

A generation credit return adjusts your Genify balance; it does not reverse a payment. While output awaits review, charged credits remain reserved and the output is unavailable. A flag or technical error alone is not evidence of user misconduct.

• A compliant result approved after review is delivered as originally generated and charged normally.
• If a legitimate prompt unexpectedly produces prohibited output, the task is closed without delivery and its eligible credits are returned.
• If review confirms an explicitly prohibited request or deliberate evasion by the user, delivery is refused without a credit return; you may appeal.
• If a technical failure ultimately prevents delivery, eligible credits are returned. An expired review reference is treated as non-delivery, not user misconduct.
• Completed and delivered generations remain chargeable, including results that do not meet personal preferences. Rejected output is not automatically regenerated.

Returns use the original credit buckets and expiry rules. An allowance that has already expired is recorded as returned and immediately expired; it does not become a new usable allowance. A pending return is not a completed return. See the Refund Policy for details, and the AUP and Privacy Policy for review responsibilities, sampling limits and retention.

8. Intellectual property

The Service, including its original software, interface, design, documentation, brand, and trademarks, is owned by Genify or its licensors and protected by applicable law. These Terms do not grant you ownership of the Service or permission to use Genify branding beyond ordinary identification of the Service.

If you believe content on Genify infringes your rights, contact us with enough information to identify the work, the challenged material, your contact details, and the basis of your claim.

9. Suspension and termination

You may stop using the Service at any time. We may limit, suspend, or terminate access when you materially breach these Terms, create risk for users or the Service, fail to pay amounts due, or when required by law or a service provider. Where reasonable, we will provide notice and an opportunity to resolve the issue.

Termination for a policy violation does not create a right to a refund. Rights that must survive termination, including payment obligations, intellectual-property provisions, disclaimers, and liability limitations, remain in effect.

10. Disclaimer and limitation of liability

To the maximum extent permitted by law, Genify disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Genify is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, use, or goodwill arising from the Service or generated content.

Nothing in these Terms excludes rights or liability that cannot legally be excluded or limited.

11. Changes to these Terms

We may update these Terms as the Service or legal requirements change. We will post the revised version and update the date above. For material changes, we will provide additional notice where reasonably required. Continuing to use the Service after an updated version takes effect means you accept the revised Terms.

12. Governing law

These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-laws principles, except where mandatory consumer law requires otherwise.

13. Contact

Service and brand: Genify, individually operated in China.

Questions about these Terms may be sent to contact@genify.chat or through our contact page. For account, product, or billing assistance, email support@genify.chat. We aim to respond to support requests within three business days.