Acceptable Use Policy

1. Purpose and scope

This Acceptable Use Policy ("AUP") applies to every Genify account, prompt, upload, generation, download, and other use of the Service. It forms part of the Terms of Service.

Genify is intended for lawful creative, commercial, educational, and productivity work. You may create original images and videos, develop authorized marketing and product assets, transform material you have permission to use, and explore supported creative styles, provided the activity complies with this AUP and applicable law.

2. Content standards and prohibited categories

Genify prohibits generating, editing, uploading, or distributing each of the following categories:

• pornography or other NSFW content;
• violence or graphic/gory content;
• hate speech or content that attacks, dehumanizes, or promotes discrimination against people based on protected or sensitive characteristics;
• child sexual abuse material (CSAM) or any other unsafe sexual content involving or appearing to involve a minor;
• deepfakes, deceptive impersonation, or unauthorized manipulation of a real person's identity; and
• content that infringes copyright, trademark, or other intellectual-property rights.

These categories are independently prohibited. The sections below provide additional detail and also cover other harmful or unlawful uses.

3. Platform content moderation

Before generation, prompts pass Genify's rules and Waffo Prompt Sift. Before delivery, images and video samples pass Genify's output checks using OpenAI moderation and, for video, Cloudflare Media extraction. Only an explicit allow decision permits generation or delivery. Uncertain results stay unavailable for operator review. Video checking currently samples one midpoint frame, not the whole video or audio; automated checks do not establish identity, consent, or copyright clearance. Section 11 explains these limits and review responsibilities.

4. User reporting channels and report handling

Report prohibited generated content, abuse, or infringement to contact@genify.chat, support@genify.chat, or our contact form. Include the content URL or task ID, approximate time, and a brief reason. Do not attach prohibited media or disclose passwords or payment-card details.

The operator assesses the report, checks available records and safely accessible material, records the finding, takes the actions below, and follows up through the supplied contact channel where possible. Serious safety concerns are prioritized. Review is not a 24-hour service and has no guaranteed completion time.

5. Enforcement actions and appeals

Depending on the confirmed violation and applicable law, Genify may:

• block generation, withhold delivery, or remove content from access;
• restrict generation access, suspend an account, or terminate an account for serious or repeated violations;
• retain relevant audit records and report unlawful activity when legally required.

An automated flag alone is not proof of misconduct. Credit and payment treatment follows our Refund Policy, not automatic confiscation of all credits. Appeal to support@genify.chat with the task/reference ID and reasons. The operator reviews available evidence and records any correction; see section 12.

6. Sexual and exploitative content

You may not use Genify to create, request, upload, edit, or distribute:

• pornography, NSFW material, nudity intended for sexual gratification, explicit sexual acts, or sexually suggestive content;
• sexual content involving or appearing to involve anyone under 18, including fictional, illustrated, or AI-generated depictions;
• grooming, sexual exploitation, trafficking, or content that facilitates abuse; or
• non-consensual intimate imagery or sexualized depictions of a real person.

Attempts to disguise prohibited sexual content with euphemisms, coded language, cropping, partial prompts, or repeated variations are also prohibited.

7. Face manipulation and deceptive identity use

Genify must not be used for any of these real-person deepfake workflows, even with the depicted person's consent or an AI-generated label:

• replacing one real person's face or identity with another's, including celebrities, public figures and private individuals;
• removing clothing or creating nude or sexualized depictions from a real person's photo;
• fabricating kissing, hugging or other intimate interaction between two real people, whether the input is an existing group photo or separate photos;
• fabricating a real person's words, actions or participation in a scene or event that did not occur, including in a still image, video or synthesized voice.

Authorization to use source material does not permit these prohibited outputs. You may not present generated media as an authentic record of a real person's identity, endorsement or participation when it is not.

Professional portraits and other identity-related content must use material you are authorized to process and must not mislead, defraud, harass, or harm the depicted person.

8. Violence, gore, hate speech, and other harmful activity

You may not use the Service to create or facilitate:

• violence or graphic/gory content, including realistic depictions of severe injury, mutilation, torture, or death;
• hate speech, hateful symbols, or content that attacks, dehumanizes, excludes, or incites hostility or violence against people based on protected or sensitive characteristics;
• credible threats, targeted harassment, stalking, or intimidation;
• promotion, recruitment, or operational support for terrorism or violent extremism;
• instructions that meaningfully facilitate violent wrongdoing, self-harm, illegal weapons, trafficking, or other serious harm;
• fraud, phishing, scams, identity theft, forged evidence, counterfeit goods, or deceptive commercial claims;
• malware, credential theft, unauthorized access, or evasion of security controls;
• unlawful discrimination or exploitation of a person's sensitive traits; or
• any activity prohibited by applicable law.

9. Rights, privacy, and authorized materials

You must have the rights, consent, and lawful basis needed for every prompt, upload, and intended output use. Do not:

• infringe copyright, trademark, publicity, privacy, confidentiality, or other rights;
• upload private or sensitive personal information without authorization;
• remove a watermark, copyright notice, or ownership marker unless you own the material or have explicit permission to edit it;
• create misleading replicas of protected brands, documents, credentials, or products; or
• use an output in a way that falsely suggests sponsorship, endorsement, or origin.

For photos or voice recordings of real people, upload only your own material or material for which the person depicted or recorded has expressly authorized the intended processing. Do not upload another person's photo or voice without that person's consent. Permission from a photographer or a public source alone does not establish the depicted person's consent. Authorization does not override section 7.

10. Platform integrity

You may not bypass or probe moderation, rate limits, authentication, credit accounting, storage limits, or other safeguards. Do not use automation in a way that disrupts the Service, degrades access for other users, or generates abusive traffic. Do not resell account access or use compromised accounts, payment methods, or credentials.

11. Detailed moderation process and limitations

Genify automatically screens generation prompts before submission and scans generated images and videos before they are displayed or made downloadable. The selected AI model provider may apply additional safety checks. Only output that receives an explicit allow decision is released; blocked or indeterminate output remains unavailable and may be held for review. Genify may also review reported or suspicious activity. We may remove content, limit generation access, suspend or terminate accounts, preserve relevant moderation records, and report conduct when required by law.

Prompts must pass both Genify rules and Waffo Prompt Sift. Only explicit approval starts generation. If review is needed or checking is unavailable, the request stops without finally consuming generation credits or establishing user misconduct. Brief outages receive limited retries; we do not promise a one-hour outcome, later notification or automatic resumption. Check references support investigation and appeals, not an official human queue. Rules are versioned and reviewed by the operator at least weekly and after relevant incidents, rather than maintained as an automatically updating universal word ban.

Output review is a separate Genify process. Before returning result URLs, previews or downloads, we check actual image content using OpenAI's content moderation service. For video, Cloudflare Media extracts one frame requested at the midpoint for checking. This does not inspect audio, every frame or every event; exact sampling time may vary. Automated checks do not comprehensively establish copyright, identity, consent or legal compliance; contextual signals and reports can require operator review. Known or suspected child-sexual-abuse material is not forwarded to OpenAI.

Genify's operator handles output review, independently of the prompt scan. A flag or unavailable checker is not proof of misconduct. While output is held, charged credits remain reserved. A compliant result is released unchanged; a legitimate prompt with an accidentally prohibited output or a technical non-delivery receives eligible credit return. Only confirmed explicit user violations or evasion justify refusal without credit return. See the Refund Policy. There is no automatic regeneration, 24-hour moderation team or guaranteed review turnaround.

Held result references are reviewable for up to 7 days from task submission; expiry prevents further media access and scheduled cleanup closes an undelivered held task with eligible credit return, not a misconduct finding. Rejected result references are cleared on the final decision. Audit metadata is normally cleaned after 180 days, with unresolved tasks and pending credit returns protected. See the Privacy Policy for scope and cleanup limitations.

A moderation decision is not a legal determination and does not transfer responsibility for your content to Genify. Repeated attempts to generate prohibited content may result in account termination.

If you believe a request was blocked in error, contact support@genify.chat with the approximate time, tool, and task or error details. Do not resend prohibited material by email.

12. Review and appeals

The contact form has separate content-report and safety-appeal topics. A successfully recorded submission receives a private case reference. Operators record investigation, evidence references, conclusions and any reply actually sent. Email reports may be transcribed into the same journal. A case reference does not prove the allegation or guarantee a response time.

An operator may reopen a concluded case. If a final rejection is found to have been mistaken and the account email and original task are verified, eligible original generation credits can be returned through the audited credit ledger. This is not a payment refund. Deleted or rejected media is not restored, the task is not regenerated, and expired credit allowances do not gain a new lifetime. A recorded reply is not an automatic email; the operator must actually send it.

For an appeal, email support@genify.chat with the task or scan reference, approximate time and reason you believe the decision was incorrect. The operator checks available records and, where still accessible and safe to process, the original output, records the decision and takes appropriate delivery, removal, credit or account action. Prompt scan references may be provided to Waffo for investigation; they do not identify an asynchronous review task. Genify cannot bypass a non-allow verdict to generate. Do not email prohibited media. Retention expiry can limit original-material review; no fixed response time is promised for safety appeals.

13. Policy changes

We may update this AUP as the Service, risks, provider requirements, or law change. The date above identifies the latest revision.