Refund Policy

1. Scope

This Refund Policy applies to paid Genify subscriptions and one-time credit-pack purchases. It should be read with our Terms of Service. Nothing in this policy limits a refund or cancellation right that cannot be excluded under applicable law.

2. General rule for digital services

Subscription benefits, credits, and related computing resources are issued or reserved promptly after payment. For that reason, successfully charged subscription fees and credit-pack purchases are non-refundable, except for a verified billing error or where a refund is required by applicable law.

The following are not eligible for a refund:

• unused time remaining in a subscription period;
• unused or expired subscription credits;
• unused credit-pack credits;
• forgetting to cancel before renewal;
• an accidental purchase or change of mind;
• dissatisfaction with a completed AI output; or
• account suspension or termination for violating our policies.

3. Subscription cancellation

You may cancel through the subscription-management link in your Genify account. The available billing portal will confirm the subscription status. Cancellation stops the next automatic renewal. Your current plan and benefits remain active until the end of the paid billing period, and cancellation does not automatically refund that period.

Scheduled plan changes take effect at the next renewal. The target plan is charged at that time, not when the change is scheduled.

4. Billing errors and eligible refund requests

Contact us if you believe there is:

• a duplicate charge;
• an incorrect amount, product, or billing interval;
• a charge made after a cancellation should have taken effect;
• a payment associated with an account you do not recognize; or
• another circumstance in which applicable law requires a refund.

Submit the request within 30 days of the charge when reasonably possible. Include the Genify account email, payment date, amount, currency, and invoice or order identifier. Do not send a complete card number or security code.

We aim to acknowledge or respond to billing requests within three business days. We may ask for additional information and will use the transaction facts, this policy, the payment provider's records, and applicable law to determine whether the charge falls within one of the exceptions above.

If a refund is issued for a verified billing error or because applicable law requires it, we will reverse the corresponding credits, plan access, and other benefits. If any related credits have already been used, we may adjust the remaining balance or restrict further use as reasonably necessary to reconcile the refunded payment.

5. Creem transactions

When Creem is identified at checkout, Creem is the Merchant of Record for the purchase. Creem may process an approved refund, investigate a billing issue, or issue a refund under its own customer-support and compliance responsibilities. The time for funds to appear after a refund depends on the payment method and financial institution.

6. Generation credit returns are not refunds

A generation credit return only restores part of your Genify balance. It is not a refund and does not reverse a card or wallet payment.

• Eligible service or provider failures return charged credits automatically or through the recovery process.
• Completed tasks are charged even if the result does not match personal expectations.
• Credits are not returned for user input or configuration errors.
• A task rejected for violating content policy after provider submission is not eligible for a credit return.
• A prompt blocked before any credit deduction is not charged.

If a credit return appears to be missing, provide the task ID and approximate submission time so we can investigate.

7. How to contact us

Email contact@genify.chat or use our contact page. For faster review, select or state that the message concerns billing and include the information listed above.